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Immediate Assistance: We respond quickly to common languages, ensuring on-demand services that allow clients to access assistance within seconds. For less common languages, we encourage advance scheduling to ensure adequate support.
Cultural Competency: Our bilingual advocates are trained not only in language skills but also in understanding cultural nuances. This allows us to facilitate communication in a way that is both accurate and sensitive to the context, without influencing the content or decisions.
Neutral Support: We provide support that helps LEP individuals understand their options and navigate processes independently. We never intervene in decisions or steer clients toward specific actions, but simply ensure they have the necessary information to make informed choices.
Inclusive Policies: We work with local agencies, organizations, and businesses to ensure that language access is a fundamental part of their service standards, reinforcing equal opportunities for LEP individuals without altering established guidelines.

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